Support
Welcome to Aliste Support! Check our FAQs below before contacting us—your answer might be just a click away. If you still need help, our contact form is at the bottom of this page.
FAQ
Orders & Shipping
When will my order arrive?
We roast your coffee after you place your order, then ship it out so it arrives fresh and ready to brew.
Delivery times depend on your location and the shipping option selected at checkout. Once your order ships, you’ll receive tracking information by email.
Most orders arrive within 4–10 business days from purchase.
See Shipping Policy for updates and details.
Do you ship internationally?
Currently, we only ship within the United States.
See Shipping Policy for updates and details.
How much does shipping cost?
Shipping is calculated at checkout based on location and items. Expedited shipping fees are non-refundable.
See Shipping Policy for details.
Can I change or cancel my order?
Orders are processed quickly; changes may not always be possible.
- Subscriptions can be managed or canceled anytime before the next billing cycle.
- Pre-orders can only be canceled before fulfillment.
See Terms of Service and Subscription Policy for details.
Returns, Exchanges & Damaged Items
What if my order is damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos. We’ll replace approved damaged or incorrect items at no cost.
Coffee and tea are final sale; see Returns & Refunds Policy for details and info on non-perishable items like apparel or mugs.
What if my package is lost, stolen, or delayed?
Once shipped, delivery is handled by the carrier. Aliste is not liable for lost, stolen, or delayed packages. Claims should be filed with the carrier as needed.
See full Returns & Refunds Policy and Shipping Policy.
Coffee & Tea
How fresh is the coffee?
Freshness is everything. Every bag is roasted after your order is placed so you receive coffee at peak flavor.
Can I choose whole bean or ground coffee?
Yes. You can select the grind that works best for your brewing method:
- Whole Bean – grind fresh before brewing
- Espresso Grind – ideal for espresso machines
- Standard / Coarse Grind – great for drip, pour-over, or French press
Where is your coffee sourced from?
We source from well-known coffee-growing regions around the world, including Latin America, Africa, and Southeast Asia.
Our offerings includes both single-origin coffees and signature blends.
Is your tea loose leaf or bagged?
Tea format varies by product but most are loose leaf or powered. Please check the product page for specific details.
How should I brew my coffee or tea?
For step-by-step brewing tips, visit our Brew Guides.
Subscription & Gift Options
Do you offer subscriptions?
Yes. Subscriptions allow recurring coffee or tea deliveries.
- Manage or cancel anytime before the next billing date.
Auto-renewal occurs unless canceled before renewal.
See Subscription Policy for full details.
Can I send this as a gift?
Yes. Our products are great for gifting.
Order fulfillment and delivery still follow our standard policies. For more details, please review our Shipping Policy and Terms of Service.
Merchandise
Can I return apparel or mugs?
Non-perishable items may be eligible for returns or exchanges. Coffee and tea are final sale.
See full Returns & Refunds Policy.
How do your apparel items fit?
Our apparel is designed for a comfortable, everyday fit.
Sizing and fit details are listed on each product page. We recommend reviewing those before purchasing.
Are mugs dishwasher and microwave safe?
Care instructions may vary by product. Please refer to the product description for specific details.
Contact Us
How can I contact Aliste support?
If your question isn’t answered above, you can reach our support team using the form below. We typically respond within 24 hours on business days.
Contact Form
Before contacting us, we recommend reviewing our FAQ, Shipping Policy, Returns & Refunds Policy, Terms of Service, and Subscription Policy, as they cover most common questions.
Aliste Collections
Coffee
Coffee
